FAQs
1. Ordering and Product Information:
Q1: How can I place an order online?
A: To place an order online, simply browse our website, select the desired items, and proceed to the checkout. Follow the instructions to complete your purchase.
Q2: Can I modify or cancel my order after it has been placed?
A: Yes, if the order is under process, you can modify or cancel the order simply by contacting us. Once a tracking number is issued, we are unable to modify or cancel it. Please review your order carefully before confirming the purchase.
Q3: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to monitor the delivery status.
2. Shipping and Delivery:
Q4: What are the shipping options available?
A: We offer standard and express shipping options. The available choices and associated costs are displayed during the checkout process.
Q5: How long does it take to receive my order?
A: We pack and ship out orders within 2 business days. Delivery times vary depending on your location and the shipping method chosen. You can find estimated delivery times during the checkout process.
Q6: Do you offer international shipping?
A: Currently, we only offer domestic shipping within the USA. We do not provide international shipping.
3. Returns and Refunds:
Q7: What is your return policy?
A: Our return policy allows for returns within 15 days of receiving the product. Please visit our [Returns and Exchanges] page for detailed information.
Q8: How do I initiate a return?
A: To initiate a return, please contact us directly for instruction.
Q9: How are refunds processed?
A: Refunds are typically processed within 1 day after we receive and inspect the returned item. The refund will be issued using the same payment method used for the original purchase.
4. Contact and Support:
Q10: How can I contact customer support?
A: You can reach our customer support team via our "Contact Us" form on our website, phone, or email.
Q11: What are your customer support hours?
A: Our customer support team is available 7 days a week from 10:30 to 20:00 CST.