wishList
Specializations:
Size: 12" x 11" x 7"
High-quality material: our nap pillow is made of original ecological premium quality cotton. The cover is made of super soft plush, soft and breathable skin, no lint does not fade. Perfect face pillow for students and office workers, which can be used for a short and peaceful nap on the desk
Unique design: The nap pillow has a hollow structure, which can breathe freely and is naturally ventilated. Very suitable for face-down sleepers. The unique design reduces the pressure on the arms, the hands are numb, and the nap is comfortable.
Multi-purpose: very suitable for office, library, family, and travel, no matter where you are. You will get support in any posture, face-down sleep, and neck sleep will also be very comfortable. It can be used on the back to reduce the fatigue of sedentary sitting effectively. You can spend a comfortable time and relax at the office during nap time. It is also a good gift for friends or a family member who you care about
1. Ordering and Product Information:
Q1: How can I place an order online?
A: To place an order online, simply browse our website, select the desired items, and proceed to the checkout. Follow the instructions to complete your purchase.
Q2: Can I modify or cancel my order after it has been placed?
A: Yes, if the order is under process, you can modify or cancel the order simply by contacting us. Once a tracking number is issued, we are unable to modify or cancel it. Please review your order carefully before confirming the purchase.
Q3: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to monitor the delivery status.
2. Shipping and Delivery:
Q4: What are the shipping options available?
A: We offer standard and express shipping options. The available choices and associated costs are displayed during the checkout process.
Q5: How long does it take to receive my order?
A: We pack and ship out orders within 2 business days. Delivery times vary depending on your location and the shipping method chosen. You can find estimated delivery times during the checkout process.
Q6: Do you offer international shipping?
A: Currently, we only offer domestic shipping within the USA. We do not provide international shipping.
3. Returns and Refunds:
Q7: What is your return policy?
A: Our return policy allows for returns within 15 days of receiving the product. Please visit our [Returns and Exchanges] page for detailed information.
Q8: How do I initiate a return?
A: To initiate a return, please contact us directly for instruction.
Q9: How are refunds processed?
A: Refunds are typically processed within 1 day after we receive and inspect the returned item. The refund will be issued using the same payment method used for the original purchase.
4. Contact and Support:
Q10: How can I contact customer support?
A: You can reach our customer support team via our "Contact Us" form on our website, phone, or email.
Q11: What are your customer support hours?
A: Our customer support team is available 7 days a week from 10:30 to 20:00 CST.
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